The Myths About Working Remote

Posted by William Balvanz on Sep 26, 2016 9:30:00 AM

Some companies, typically larger ones such as IBM and State Farm, have moved some of their workforce off of the central work sites, either by having employees work from home or by placing them in co-working spaces, such as collaboration rooms. This is becoming a more attractive option for small and medium businesses who can use cloud-based technologies to expand their footprint and allow workers to utilize different surroundings.

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Topics: VoIP, Unified Communications

Two-Factor Authentication: Increasing Information Security

Posted by Mike Woellert on Sep 21, 2016 9:00:00 AM

Information security is on everyone’s mind, from the IT manager of a large business to the individual that manages life online and through mobile devices. However, information is only as secure as the passwords you’ve used to protect it. Data breaches in this connected world seem to start at the same place: passwords. They are still guessable and hacker’s tools have advanced, whether it’s a key logger or malware that’s been unknowingly installed on your network, machine or device.

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Topics: VoIP, VoIP Service Carriers, voip security

Is Residential VoIP Service a Good Product to Offer?

Posted by William Balvanz on Sep 19, 2016 9:39:16 AM

We all know the number of homes with a residential landline is shrinking, due to a variety of factors. Despite this, having one number to reach the household is still present for more than half of the households in the USA, as of 2014.

With Voice Over IP, or VoIP, service, the Internet is used to carry the phone connection to the outside world. Typically, a small box called an ATA (Analog Telephony Adapter) attach the existing home phone to the Internet via ethernet cable, and instead of paying multiple phone companies for access to analog lines, the Internet is the carrier.

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Topics: VoIP, Residential VoIP Service, Residential VoIP

What is a Private Label UCaaS Solution?

Posted by William Balvanz on Sep 16, 2016 9:30:00 AM

A company could choose to integrate an established, national branded product to resell or they may choose to “private label” a product. The term Private Label carries with it some specific meaning. According to BusinessDictionary.com, “Private Label” refers to a “brand owned not by the manufacturer or producer but by a retailer or supplier who gets its goods made by a contract manufacturer under its own label.” This brings with it some advantages as well as some disadvantages.

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Topics: VoIP, VoIP Business Service, Unified Communications, UCaaS

Intelligent Call Routing: Work Smarter Not Harder

Posted by Mike Woellert on Sep 14, 2016 9:30:00 AM

The features and benefits of VoIP systems are designed to optimize business processes and to save you and your customers time and money. Intelligent call routing helps businesses manage call volume and route calls to the best destination. Using intelligent call routing, organizations can direct calls based on different business situations in order to provide high quality service while maximizing resources and minimizing costs. Benefits of intelligent call routing include:

  • Maximize business productivity and continuity across departments
  • Improve customer experience and satisfaction
  • Diminish lost revenue due to missed calls
  • Minimize costs with more efficient call routing to available resources
  • Report on real-time metrics

Intelligent call routing is feature rich, including call redirect and transfer options and media choices in addition to routing possibilities. Below we explore some of the features of intelligent call routing.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service

How Private Label UCaaS Helps Gain Customers

Posted by William Balvanz on Sep 12, 2016 9:30:00 AM

According to Wainhouse Research, the UCaaS market is expected to experience continued growth for the next few years at least, with a projected compound growth rate of 24% — much of that growth coming from the mid-sized business segment. This represents a virtual goldmine of opportunity for resellers of a proven UC solution.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service, VoIP Service Carriers, UCaaS

Toll Free Phone Numbers Remain Important

Posted by Mike Woellert on Sep 7, 2016 9:30:00 AM

Do you remember calling collect back in the day? After dialing “0” the operator asked for your name and you’d say, “Mom/Dad please accept the charges!” AT&T introduced toll free calling back in the late 60s as an alternative to collect calls. Businesses started using toll free numbers as an easy way for people to reach them without having to pay to make the call. So, with the ability to make free calls over the Internet and the ubiquity of mobile phone plans eliminating long distance charges, why are toll free phone numbers still important and why do businesses continue to pay billions for toll free service?

The features associated with toll free numbers make them worth the price.

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Topics: VoIP, hosted voip providers, VoIP Business Service, Integrated VoIP Services, Toll Free Phone Numbers

Back to Basics: What is VoIP Origination?

Posted by Mike Woellert on Aug 31, 2016 9:30:00 AM

The VoIP industry is nearly two decades old, but it continues to grow as new players enter the space. Some new entrants, including OTT (Over-the-top) providers, cable companies and managed service providers (MSPs), have a technical background in IT, but come from industries where they know little about the inner workings of telecommunications and VoIP services. For individuals new to voice services, origination and termination are two separate services required for inbound and outbound calling. In a previous post, we explained voice termination. In this post, we’ll explore voice origination.

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Topics: VoIP Service Provider, VoIP, Integrated VoIP Services, VoIP Origination

What Is SIP Trunking and What Can It Do?

Posted by Mike Woellert on Aug 24, 2016 9:15:00 AM

Before communications and calls became viable on the Internet, we had the plain old telephone system (POTS). A trunk, not to be confused with a piece of furniture or luggage, is a telecom term that refers to a line that is capable of managing numerous signals at the same time, connecting major switching centers in a communications system.

Trunking is the process in which a system provides network access to several clients by sharing lines instead of on an individual basis.

With the emergence of the Internet and VoIP, Session Initiation Protocol (SIP) and SIP trunking are now able to provide connection using the existing link between a business and its Internet Service Provider.

So, what are SIP and SIP trunking exactly?

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Topics: VoIP Service Provider, VoIP, VoIP Business Service, Integrated VoIP Services, SIP Trunking

Back to Basics: What is VoIP Termination?

Posted by Mike Woellert on Aug 17, 2016 9:00:00 AM

The VoIP industry is nearly two decades old, but it continues to grow as new players enter the space. Some new entrants, including OTT providers, cable companies and managed service providers (MSPs), have a technical background in IT, but come from industries where they know little about the inner workings of telecommunications and VoIP services. For individuals new to voice services, “voice origination” is when a call is placed and “voice termination” is when a call is received — they are two disparate services. In this post, we’ll answer the question; what is voip termination?.

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Topics: VoIP Service Provider, VoIP, VoIP Termination, Termination