PSA: Alert! "Can You Hear Me" Phone Scam

Posted by Mike Woellert on Feb 9, 2017 4:31:18 PM

We’ve talked about call scams in the past. Recently Onvoy has received reports of a scam that has been dubbed the “Can you hear me?” scam, where the scammer calls an unsuspecting victim and asks a question trying to obtain a ‘Yes’ answer.   The scammers then take your recorded “Yes” answer and use it to “prove” you have agreed to fraudulent charges on phone, utility or credit card bills.  The scammers might also ask questions such as “Are you the homeowner?”

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Topics: VoIP

Training is Essential to UCaaS Adoption

Posted by Mike Woellert on Feb 8, 2017 9:30:00 AM

Training is essential to successful adoption of your UCaaS system and most other systems for that matter. When you think you’ve had enough training, add one more training course. It’s essential that everyone is comfortable and engaged on their UC system to maximize the benefits of UCaaS.

 

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Topics: Unified Communications, UCaaS

8 VoIP Threats You Need to Be Aware Of

Posted by Mike Woellert on Feb 3, 2017 9:30:00 AM

 IP-based communications opened a world of opportunities and also a world of threats. Below are eight major VoIP threats of which you should be aware.

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Topics: VoIP Service Provider, VoIP, voip security

Leadership Lessons from INBOUND: 12 Habits of Valuable Employees

Posted by Andi Cook on Feb 1, 2017 10:00:00 AM

We are finally in the era of meritocracy. Where you rise based on what you can do not your experience. However now people are expected to do more with less in a shorter amount of time. So adequacy becomes acceptable. But is by no means ideal.

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Topics: Leadership

Leadership Lessons from INBOUND: Emotional Intelligence

Posted by Andi Cook on Jan 27, 2017 9:30:00 AM

In this bold and amazing talk, Karima Mariama-Arthur CEO of WordSmithRapport started off by saying “effective leadership isn’t something that happens by accident. It’s also not as straight forward as it seems.”

She encouraged each of us to challenge the status quo. She told us that cognitive intelligence and technical expertise are in fact not the only factors to effective leadership. They are entry level requirements. In fact, 58% of your leadership success depends on emotional intelligence – the ability to perceive emotions. Both other people’s and your own.

Karina outlined five elements to emotional intelligence.

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Topics: Leadership

VoIP Performance Metrics You Need to Be Tracking

Posted by Mike Woellert on Jan 25, 2017 9:30:00 AM

How does your VoIP performance measure up? Are your customers having a good experience? Below are key metrics you should track consistently to understand your VoIP system performance.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service

Leadership Lessons from INBOUND: Showing Up for Leadership

Posted by Andi Cook on Jan 20, 2017 9:30:00 AM

Your presence is your impact. Anese Cavanaugh stated that we emanate the culture of which we want to be a part. How we show up matters because that drives culture. Our energies are contagious.

Anese is the author of Contagious Culture and creator of the IEP Method. This method centers on alignment of Intention, Energy and Presence.

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Topics: Leadership

Integrating Messaging In Your Apps and Software Platform is Important!

Posted by Mike Woellert on Jan 18, 2017 9:30:00 AM

Messaging might be considered ‘old’ technology but it is still extremely relevant. It is today’s preferred choice of communication providing the instant gratification of a phone call without the awkward silences and extended conversations. Nowadays receiving phone calls often elicits a negative Pavlov’s response. The phone rings and we cringe, look at the Caller ID and probably ignore the call. On the contrary we can’t seem pick our phones up fast enough when we receive a message notification.

Here are a few reasons why you should integrate this oldie but goodie technology in your platform.

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Topics: SMS Solutions, SMS Service Provider, SMS, Messaging, Wholesale VOIP Providers

Leadership Lessons from INBOUND: Meetings Suck

Posted by Andi Cook on Jan 16, 2017 3:00:00 PM

Ain’t that the truth?! But Cameron Herold tells us that they don’t have to suck. We just need to get better at running them. I was super jazzed about attending this session. Who doesn’t want to make their meetings more effective. After Cameron’s inspiring talk I’ve started using some of his keys for successful meetings and it seems to be working. #MeetingsDontHaveToSuck

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Topics: Leadership

Marketing Takeaways from Hubspot's INBOUND

Posted by Mike Woellert on Jan 11, 2017 9:30:00 AM

About a month and a half ago I had the privilege of attending Hubspot’s marketing conference, INBOUND. Hubspot is a marketing automation software company that’s rocking their industry. Every year they host a conference which I can only describe as one-part learning conference and one-part rock show. Squeezed between the break-out track sessions are keynote presentations designed to inspire and motivate. In the evenings are social hours, headline shows and a dance party.

I’ve been fortunate enough to attend this event three times. Every year I learn more than a few new things. I’ve sifted through my notes and photos to share with you my takeaways from the conference.

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Topics: VoIP Service Provider, VoIP