The Unified Communications as a Service (UCaaS) market is projected to explode and be worth nearly $29 billion by 2021. Businesses are moving their communications from traditional telecommunications services to VoIP and cloud-based Unified Communications (UC) solutions. As businesses make the transition, it’s important to understand what functionality is needed and which should be prioritized. Implementing IP communications from legacy telecom is compelling, so here are the four functionalities that should be considered for first roll out in a UCaaS implementation.
“How do I access the VPN? I’m working from home this week.” Sound familiar? Until recently, the only way to access enterprise networks remotely was through a Virtual Private Network (VPN). With the evolution of VoIP and Unified Communications, traffic is SIP-based and session border controllers (SBC) are replacing VPNs as the ideal way to provide secure communications. Here’s why.
In a recent post, we discussed what SIP trunking is and what it can do for your business. In this post, we’re going to look at what you need to consider when implementing this product. What do you need to know to ensure a smooth integration and what can you expect? We’ll provide an overview of the basics of SIP implementation in a practical way.
Some companies, typically larger ones such as IBM and State Farm, have moved some of their workforce off of the central work sites, either by having employees work from home or by placing them in co-working spaces, such as collaboration rooms. This is becoming a more attractive option for small and medium businesses who can use cloud-based technologies to expand their footprint and allow workers to utilize different surroundings.
Information security is on everyone’s mind, from the IT manager of a large business to the individual that manages life online and through mobile devices. However, information is only as secure as the passwords you’ve used to protect it. Data breaches in this connected world seem to start at the same place: passwords. They are still guessable and hacker’s tools have advanced, whether it’s a key logger or malware that’s been unknowingly installed on your network, machine or device.
We all know the number of homes with a residential landline is shrinking, due to a variety of factors. Despite this, having one number to reach the household is still present for more than half of the households in the USA, as of 2014.
With Voice Over IP, or VoIP, service, the Internet is used to carry the phone connection to the outside world. Typically, a small box called an ATA (Analog Telephony Adapter) attach the existing home phone to the Internet via ethernet cable, and instead of paying multiple phone companies for access to analog lines, the Internet is the carrier.
A company could choose to integrate an established, national branded product to resell or they may choose to “private label” a product. The term Private Label carries with it some specific meaning. According to BusinessDictionary.com, “Private Label” refers to a “brand owned not by the manufacturer or producer but by a retailer or supplier who gets its goods made by a contract manufacturer under its own label.” This brings with it some advantages as well as some disadvantages.
The features and benefits of VoIP systems are designed to optimize business processes and to save you and your customers time and money. Intelligent call routing helps businesses manage call volume and route calls to the best destination. Using intelligent call routing, organizations can direct calls based on different business situations in order to provide high quality service while maximizing resources and minimizing costs. Benefits of intelligent call routing include:
- Maximize business productivity and continuity across departments
- Improve customer experience and satisfaction
- Diminish lost revenue due to missed calls
- Minimize costs with more efficient call routing to available resources
- Report on real-time metrics
Intelligent call routing is feature rich, including call redirect and transfer options and media choices in addition to routing possibilities. Below we explore some of the features of intelligent call routing.
According to Wainhouse Research, the UCaaS market is expected to experience continued growth for the next few years at least, with a projected compound growth rate of 24% — much of that growth coming from the mid-sized business segment. This represents a virtual goldmine of opportunity for resellers of a proven UC solution.
Do you remember calling collect back in the day? After dialing “0” the operator asked for your name and you’d say, “Mom/Dad please accept the charges!” AT&T introduced toll free calling back in the late 60s as an alternative to collect calls. Businesses started using toll free numbers as an easy way for people to reach them without having to pay to make the call. So, with the ability to make free calls over the Internet and the ubiquity of mobile phone plans eliminating long distance charges, why are toll free phone numbers still important and why do businesses continue to pay billions for toll free service?
The features associated with toll free numbers make them worth the price.