We’ve talked about call scams in the past. Recently Onvoy has received reports of a scam that has been dubbed the “Can you hear me?” scam, where the scammer calls an unsuspecting victim and asks a question trying to obtain a ‘Yes’ answer. The scammers then take your recorded “Yes” answer and use it to “prove” you have agreed to fraudulent charges on phone, utility or credit card bills. The scammers might also ask questions such as “Are you the homeowner?”
Training is essential to successful adoption of your UCaaS system and most other systems for that matter. When you think you’ve had enough training, add one more training course. It’s essential that everyone is comfortable and engaged on their UC system to maximize the benefits of UCaaS.
IP-based communications opened a world of opportunities and also a world of threats. Below are eight major VoIP threats of which you should be aware.
How does your VoIP performance measure up? Are your customers having a good experience? Below are key metrics you should track consistently to understand your VoIP system performance.
Messaging might be considered ‘old’ technology but it is still extremely relevant. It is today’s preferred choice of communication providing the instant gratification of a phone call without the awkward silences and extended conversations. Nowadays receiving phone calls often elicits a negative Pavlov’s response. The phone rings and we cringe, look at the Caller ID and probably ignore the call. On the contrary we can’t seem pick our phones up fast enough when we receive a message notification.
Here are a few reasons why you should integrate this oldie but goodie technology in your platform.
About a month and a half ago I had the privilege of attending Hubspot’s marketing conference, INBOUND. Hubspot is a marketing automation software company that’s rocking their industry. Every year they host a conference which I can only describe as one-part learning conference and one-part rock show. Squeezed between the break-out track sessions are keynote presentations designed to inspire and motivate. In the evenings are social hours, headline shows and a dance party.
I’ve been fortunate enough to attend this event three times. Every year I learn more than a few new things. I’ve sifted through my notes and photos to share with you my takeaways from the conference.
What a year! We hope everyone enjoyed the holiday season and we wish you a happy and successful 2017! Taking a look back at 2016 we’ve compiled some of our top blog posts to help you start 2017 off on the right foot. Happy reading!
APIs can be developed in nearly any programming language. When it comes to development, it's really a matter of what language you're most comfortable using or have the most experience with. So far we’ve explored the many different functions of communications APIs. Now we’ll look at the most widely used programming languages for developing APIs.
In our latest series of blog posts we’ve been discussing APIs and their functionality. We provided an intro to APIs, basics on number command functionality, and covered voice and messaging functions. In this post we’ll discuss the different API functions associated with SIP and Mobility.
Collaboration tools simplify and facilitate the ability for employees to work together, no matter where they are physically located. This is especially important as more companies employ remote and offsite resources. A primary goal of collaboration tools is to limit the use of email, however, that’s not entirely realistic. On the other hand, the primary goal of a successful unified communications solution is to integrate all internal communications onto one platform.
Unified communications processes and procedures are still developing and companies are still trying to understand how to use the functionality most effectively. Like email, there should be protocol to follow so that employees are using the tools in the most efficient way and not interfering with productivity. Below we provide some basic tips for unified communications etiquette as you develop your UC strategy.