Leadership Lessons from INBOUND: Radical Candor

Posted by Andi Cook on Jan 6, 2017 3:15:00 PM

A conference that not only educates you but inspires you to do and be more is a somewhat rare occurrence. This year I was fortunate enough to attend Hubspot’s INBOUND conference in Boston. Over nineteen thousand people from all different walks around the world attended this epic event. Keynotes included Anna Kendrick and Alec Baldwin. The headliner performances were Ali Wong and Trevor Noah. I don’t think I’ve laughed that hard in years.

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Topics: Leadership

A Look Back at 2016

Posted by Mike Woellert on Jan 4, 2017 9:30:00 AM

What a year! We hope everyone enjoyed the holiday season and we wish you a happy and successful 2017!  Taking a look back at 2016 we’ve compiled some of our top blog posts to help you start 2017 off on the right foot. Happy reading!

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Topics: VoIP, API, SIP Trunking

API 105: API Programming Languages

Posted by Mike Woellert on Dec 21, 2016 9:30:00 AM

APIs can be developed in nearly any programming language. When it comes to development, it's really a matter of what language you're most comfortable using or have the most experience with. So far we’ve explored the many different functions of communications APIs.  Now we’ll look at the most widely used programming languages for developing APIs.

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Topics: VoIP, API, Application Program Interface, VOIP Developer

API 104: SIP and Mobility API Functions

Posted by Mike Woellert on Dec 14, 2016 9:30:00 AM

 In our latest series of blog posts we’ve been discussing APIs and their functionality.  We provided an intro to APIs, basics on number command functionality, and covered voice and messaging functions. In this post we’ll discuss the different API functions associated with SIP and Mobility.

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Topics: SMS Solutions, SMS Service Provider, VoIP Service Provider, VoIP, API, SIP Trunking

Tips for Successful Unified Communications Use

Posted by Mike Woellert on Dec 7, 2016 9:30:00 AM

Collaboration tools simplify and facilitate the ability for employees to work together, no matter where they are physically located. This is especially important as more companies employ remote and offsite resources. A primary goal of collaboration tools is to limit the use of email, however, that’s not entirely realistic. On the other hand, the primary goal of a successful unified communications solution is to integrate all internal communications onto one platform.

Unified communications processes and procedures are still developing and companies are still trying to understand how to use the functionality most effectively. Like email, there should be protocol to follow so that employees are using the tools in the most efficient way and not interfering with productivity.  Below we provide some basic tips for unified communications etiquette as you develop your UC strategy.

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Topics: VoIP, Unified Communications, UCaaS

How To Combat Call Center Scams

Posted by Jan Ritter on Nov 30, 2016 9:30:00 AM

Protect Yourself from Becoming a Victim of Fraud Calling

Fraud calling is more than an annoying and unwanted phone call at supper time. It has become an international multi-million dollar industry which the U.S. Department of Justice is working to fight.

On October 27, 2016 an indictment was unsealed charging and arresting persons and entities for alleged involvement in a transnational criminal organization victimizing tens of thousands of U.S. citizens and taking hundreds of millions of dollars.

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Topics: VoIP, voip security

API 103: Voice and Messaging API Functions

Posted by Mike Woellert on Nov 23, 2016 9:30:00 AM

In our previous posts, we provided an introduction to APIs and discussed manynumber commandsand functions associated with communications APIs. In this post, we’ll outline some basic voice and messaging API commands. Using these commands, you can set up or change voice and messaging configuration for the numbers on your account.

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Topics: VoIP, VoIP Business Service, API

API 102: API Number Command Functionality

Posted by Mike Woellert on Nov 16, 2016 10:00:00 AM

In our last post, we discussed what an API is and defined parameters. In this post, we’ll look at the different functions of a powerful API and what they are able to accomplish. APIs are evolving from a competitive advantage to a business requirement. With a good API, the commands perform tasks allowing you to be more productive and action on real-time information that’s available at your fingertips, like who’s on your website and where people are in relation to your location.

Communications enabling APIs programmatically perform tasks that have historically been manual, such as ordering and provisioning of numbers and associated services. Let’s explore some functions of communications enabling API groups.

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Topics: VoIP Business Service, VoIP Service Carriers, API

API 101: Introduction to APIs

Posted by Mike Woellert on Nov 2, 2016 9:30:00 AM

You may have heard the term API, but are unsure exactly what it means or more importantly, what it is. Even if you don’t know what an API is, chances are that you have interacted with an API at some point via the Internet or your mobile device. This will be the first in a series of posts where we discuss what APIs are, specifically communications APIs, what purpose they serve and the different types of functions that they can accomplish. Welcome to your API crash course…let’s jump right in.

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Topics: VoIP, VoIP Business Service, Integrated VoIP Services, API

Enhancing Interoffice Dialogue with UCaaS

Posted by William Balvanz on Oct 26, 2016 9:30:00 AM

Despite the constant barrage of emails you receive on a daily basis, businesses still need telephones. The ability to provide instant contact with a human voice in a two-way manner that telephones offer is still unbeatable by other communication forms.

As phone systems evolve, more and more features become part of the package. How does a small to medium sized business fully utilize these Unified Communications features in a way that facilitates inter office communication to increase productivity and efficiency? Let’s explore some of the UC features and what they can do for your business and your customers.

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Topics: VoIP, hosted voip providers, Unified Communications, UCaaS