Collaboration tools simplify and facilitate the ability for employees to work together, no matter where they are physically located. This is especially important as more companies employ remote and offsite resources. A primary goal of collaboration tools is to limit the use of email, however, that’s not entirely realistic. On the other hand, the primary goal of a successful unified communications solution is to integrate all internal communications onto one platform.
Unified communications processes and procedures are still developing and companies are still trying to understand how to use the functionality most effectively. Like email, there should be protocol to follow so that employees are using the tools in the most efficient way and not interfering with productivity. Below we provide some basic tips for unified communications etiquette as you develop your UC strategy.