Training is Essential to UCaaS Adoption

Posted by Mike Woellert on Feb 8, 2017 9:30:00 AM

Training is essential to successful adoption of your UCaaS system and most other systems for that matter. When you think you’ve had enough training, add one more training course. It’s essential that everyone is comfortable and engaged on their UC system to maximize the benefits of UCaaS.


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Topics: Unified Communications, UCaaS

Tips for Successful Unified Communications Use

Posted by Mike Woellert on Dec 7, 2016 9:30:00 AM

Collaboration tools simplify and facilitate the ability for employees to work together, no matter where they are physically located. This is especially important as more companies employ remote and offsite resources. A primary goal of collaboration tools is to limit the use of email, however, that’s not entirely realistic. On the other hand, the primary goal of a successful unified communications solution is to integrate all internal communications onto one platform.

Unified communications processes and procedures are still developing and companies are still trying to understand how to use the functionality most effectively. Like email, there should be protocol to follow so that employees are using the tools in the most efficient way and not interfering with productivity.  Below we provide some basic tips for unified communications etiquette as you develop your UC strategy.

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Topics: VoIP, Unified Communications, UCaaS

Enhancing Interoffice Dialogue with UCaaS

Posted by William Balvanz on Oct 26, 2016 9:30:00 AM

Despite the constant barrage of emails you receive on a daily basis, businesses still need telephones. The ability to provide instant contact with a human voice in a two-way manner that telephones offer is still unbeatable by other communication forms.

As phone systems evolve, more and more features become part of the package. How does a small to medium sized business fully utilize these Unified Communications features in a way that facilitates inter office communication to increase productivity and efficiency? Let’s explore some of the UC features and what they can do for your business and your customers.

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Topics: VoIP, hosted voip providers, Unified Communications, UCaaS

These Functionalities Should Be Top Priorities When Implementing UCaaS

Posted by Mike Woellert on Oct 19, 2016 9:30:00 AM

The Unified Communications as a Service (UCaaS) market is projected to explode and be worth nearly $29 billion by 2021. Businesses are moving their communications from traditional telecommunications services to VoIP and cloud-based Unified Communications (UC) solutions. As businesses make the transition, it’s important to understand what functionality is needed and which should be prioritized. Implementing IP communications from legacy telecom is compelling, so here are the four functionalities that should be considered for first roll out in a UCaaS implementation.

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Topics: VoIP, Unified Communications, UCaaS

Time To Consider Dropping VPN for Session Border Controllers

Posted by Mike Woellert on Oct 12, 2016 9:00:00 AM

“How do I access the VPN? I’m working from home this week.” Sound familiar? Until recently, the only way to access enterprise networks remotely was through a Virtual Private Network (VPN). With the evolution of VoIP and Unified Communications, traffic is SIP-based and session border controllers (SBC) are replacing VPNs as the ideal way to provide secure communications. Here’s why.


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Topics: VoIP, VoIP Business Service, Unified Communications, SIP Trunking, Session Border Controllers

The Myths About Working Remote

Posted by William Balvanz on Sep 26, 2016 9:30:00 AM

Some companies, typically larger ones such as IBM and State Farm, have moved some of their workforce off of the central work sites, either by having employees work from home or by placing them in co-working spaces, such as collaboration rooms. This is becoming a more attractive option for small and medium businesses who can use cloud-based technologies to expand their footprint and allow workers to utilize different surroundings.

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Topics: VoIP, Unified Communications

What is a Private Label UCaaS Solution?

Posted by William Balvanz on Sep 16, 2016 9:30:00 AM

A company could choose to integrate an established, national branded product to resell or they may choose to “private label” a product. The term Private Label carries with it some specific meaning. According to, “Private Label” refers to a “brand owned not by the manufacturer or producer but by a retailer or supplier who gets its goods made by a contract manufacturer under its own label.” This brings with it some advantages as well as some disadvantages.

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Topics: VoIP, VoIP Business Service, Unified Communications, UCaaS

Addressing 5 Myths of Unified Communications

Posted by Mike Woellert on Jun 1, 2016 9:30:00 AM

Unified Communications (UC) is a hot topic around the telecom industry as of late. UC proposes to solve the issues surrounding streamlining and integrating communications successfully. Workers are moving a million miles per hour and the ability to select their preferred method of communication (with the right infrastructure) is considered a game-changer. The tricky part is that there are many different flavors of UC, causing fragmentation and confusion around the true definition of Unified Communications. Below are some myths about UC that still exist:

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Topics: VoIP Service Provider, VoIP, Unified Communications

Pros and Cons of Best of Breed vs. Integrated VoIP Solutions

Posted by Mike Woellert on Nov 6, 2014 2:30:00 PM

With any IT ecosystem, there can be arguments made for two very different ways to provision your VoIP infrastructure. Is it best to use a single vendor that can offer a comprehensive, end-to-end, integrated solution or put together a best-of-breed system that enables you to fine-tune your infrastructure using exactly the software and hardware you need without any unwanted or unnecessary bells-and-whistles?

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Topics: VoIP Service Provider, VoIP, VoIP Business Service, Unified Communications, Integrated VoIP Services