VoIP Performance Metrics You Need to Be Tracking

Posted by Mike Woellert on Jan 25, 2017 9:30:00 AM

How does your VoIP performance measure up? Are your customers having a good experience? Below are key metrics you should track consistently to understand your VoIP system performance.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service

API 103: Voice and Messaging API Functions

Posted by Mike Woellert on Nov 23, 2016 9:30:00 AM

In our previous posts, we provided an introduction to APIs and discussed manynumber commandsand functions associated with communications APIs. In this post, we’ll outline some basic voice and messaging API commands. Using these commands, you can set up or change voice and messaging configuration for the numbers on your account.

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Topics: VoIP, VoIP Business Service, API

API 102: API Number Command Functionality

Posted by Mike Woellert on Nov 16, 2016 10:00:00 AM

In our last post, we discussed what an API is and defined parameters. In this post, we’ll look at the different functions of a powerful API and what they are able to accomplish. APIs are evolving from a competitive advantage to a business requirement. With a good API, the commands perform tasks allowing you to be more productive and action on real-time information that’s available at your fingertips, like who’s on your website and where people are in relation to your location.

Communications enabling APIs programmatically perform tasks that have historically been manual, such as ordering and provisioning of numbers and associated services. Let’s explore some functions of communications enabling API groups.

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Topics: VoIP Business Service, VoIP Service Carriers, API

API 101: Introduction to APIs

Posted by Mike Woellert on Nov 2, 2016 9:30:00 AM

You may have heard the term API, but are unsure exactly what it means or more importantly, what it is. Even if you don’t know what an API is, chances are that you have interacted with an API at some point via the Internet or your mobile device. This will be the first in a series of posts where we discuss what APIs are, specifically communications APIs, what purpose they serve and the different types of functions that they can accomplish. Welcome to your API crash course…let’s jump right in.

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Topics: VoIP, VoIP Business Service, Integrated VoIP Services, API

Time To Consider Dropping VPN for Session Border Controllers

Posted by Mike Woellert on Oct 12, 2016 9:00:00 AM

“How do I access the VPN? I’m working from home this week.” Sound familiar? Until recently, the only way to access enterprise networks remotely was through a Virtual Private Network (VPN). With the evolution of VoIP and Unified Communications, traffic is SIP-based and session border controllers (SBC) are replacing VPNs as the ideal way to provide secure communications. Here’s why.

 

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Topics: VoIP, VoIP Business Service, Unified Communications, SIP Trunking, Session Border Controllers

SIP Trunking: Implementation Considerations

Posted by Mike Woellert on Oct 5, 2016 9:30:00 AM

In a recent post, we discussed what SIP trunking is and what it can do for your business. In this post, we’re going to look at what you need to consider when implementing this product. What do you need to know to ensure a smooth integration and what can you expect? We’ll provide an overview of the basics of SIP implementation in a practical way.

 

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Topics: VoIP, hosted voip providers, VoIP Business Service, SIP Trunking

What is a Private Label UCaaS Solution?

Posted by William Balvanz on Sep 16, 2016 9:30:00 AM

A company could choose to integrate an established, national branded product to resell or they may choose to “private label” a product. The term Private Label carries with it some specific meaning. According to BusinessDictionary.com, “Private Label” refers to a “brand owned not by the manufacturer or producer but by a retailer or supplier who gets its goods made by a contract manufacturer under its own label.” This brings with it some advantages as well as some disadvantages.

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Topics: VoIP, VoIP Business Service, Unified Communications, UCaaS

Intelligent Call Routing: Work Smarter Not Harder

Posted by Mike Woellert on Sep 14, 2016 9:30:00 AM

The features and benefits of VoIP systems are designed to optimize business processes and to save you and your customers time and money. Intelligent call routing helps businesses manage call volume and route calls to the best destination. Using intelligent call routing, organizations can direct calls based on different business situations in order to provide high quality service while maximizing resources and minimizing costs. Benefits of intelligent call routing include:

  • Maximize business productivity and continuity across departments
  • Improve customer experience and satisfaction
  • Diminish lost revenue due to missed calls
  • Minimize costs with more efficient call routing to available resources
  • Report on real-time metrics

Intelligent call routing is feature rich, including call redirect and transfer options and media choices in addition to routing possibilities. Below we explore some of the features of intelligent call routing.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service

How Private Label UCaaS Helps Gain Customers

Posted by William Balvanz on Sep 12, 2016 9:30:00 AM

According to Wainhouse Research, the UCaaS market is expected to experience continued growth for the next few years at least, with a projected compound growth rate of 24% — much of that growth coming from the mid-sized business segment. This represents a virtual goldmine of opportunity for resellers of a proven UC solution.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service, VoIP Service Carriers, UCaaS

Toll Free Phone Numbers Remain Important

Posted by Mike Woellert on Sep 7, 2016 9:30:00 AM

Do you remember calling collect back in the day? After dialing “0” the operator asked for your name and you’d say, “Mom/Dad please accept the charges!” AT&T introduced toll free calling back in the late 60s as an alternative to collect calls. Businesses started using toll free numbers as an easy way for people to reach them without having to pay to make the call. So, with the ability to make free calls over the Internet and the ubiquity of mobile phone plans eliminating long distance charges, why are toll free phone numbers still important and why do businesses continue to pay billions for toll free service?

The features associated with toll free numbers make them worth the price.

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Topics: VoIP, hosted voip providers, VoIP Business Service, Integrated VoIP Services, Toll Free Phone Numbers