IP-based communications opened a world of opportunities and also a world of threats. Below are eight major VoIP threats of which you should be aware.
How does your VoIP performance measure up? Are your customers having a good experience? Below are key metrics you should track consistently to understand your VoIP system performance.
About a month and a half ago I had the privilege of attending Hubspot’s marketing conference, INBOUND. Hubspot is a marketing automation software company that’s rocking their industry. Every year they host a conference which I can only describe as one-part learning conference and one-part rock show. Squeezed between the break-out track sessions are keynote presentations designed to inspire and motivate. In the evenings are social hours, headline shows and a dance party.
I’ve been fortunate enough to attend this event three times. Every year I learn more than a few new things. I’ve sifted through my notes and photos to share with you my takeaways from the conference.
In our latest series of blog posts we’ve been discussing APIs and their functionality. We provided an intro to APIs, basics on number command functionality, and covered voice and messaging functions. In this post we’ll discuss the different API functions associated with SIP and Mobility.
The features and benefits of VoIP systems are designed to optimize business processes and to save you and your customers time and money. Intelligent call routing helps businesses manage call volume and route calls to the best destination. Using intelligent call routing, organizations can direct calls based on different business situations in order to provide high quality service while maximizing resources and minimizing costs. Benefits of intelligent call routing include:
- Maximize business productivity and continuity across departments
- Improve customer experience and satisfaction
- Diminish lost revenue due to missed calls
- Minimize costs with more efficient call routing to available resources
- Report on real-time metrics
Intelligent call routing is feature rich, including call redirect and transfer options and media choices in addition to routing possibilities. Below we explore some of the features of intelligent call routing.
According to Wainhouse Research, the UCaaS market is expected to experience continued growth for the next few years at least, with a projected compound growth rate of 24% — much of that growth coming from the mid-sized business segment. This represents a virtual goldmine of opportunity for resellers of a proven UC solution.
The VoIP industry is nearly two decades old, but it continues to grow as new players enter the space. Some new entrants, including OTT (Over-the-top) providers, cable companies and managed service providers (MSPs), have a technical background in IT, but come from industries where they know little about the inner workings of telecommunications and VoIP services. For individuals new to voice services, origination and termination are two separate services required for inbound and outbound calling. In a previous post, we explained voice termination. In this post, we’ll explore voice origination.
Before communications and calls became viable on the Internet, we had the plain old telephone system (POTS). A trunk, not to be confused with a piece of furniture or luggage, is a telecom term that refers to a line that is capable of managing numerous signals at the same time, connecting major switching centers in a communications system.
Trunking is the process in which a system provides network access to several clients by sharing lines instead of on an individual basis.
With the emergence of the Internet and VoIP, Session Initiation Protocol (SIP) and SIP trunking are now able to provide connection using the existing link between a business and its Internet Service Provider.
So, what are SIP and SIP trunking exactly?
The VoIP industry is nearly two decades old, but it continues to grow as new players enter the space. Some new entrants, including OTT providers, cable companies and managed service providers (MSPs), have a technical background in IT, but come from industries where they know little about the inner workings of telecommunications and VoIP services. For individuals new to voice services, “voice origination” is when a call is placed and “voice termination” is when a call is received — they are two disparate services. In this post, we’ll answer the question; what is voip termination?.
Web technologies are always evolving with newer iterations. HTML has evolved with HTML5 to improve video and audio playback, due in part to developers abandoning Flash. SMS continues to evolve with multi-media messaging and the ability to use voice in SMS applications. VoIP is experiencing a resurgence with webRTC.