8 VoIP Threats You Need to Be Aware Of

Posted by Mike Woellert on Feb 3, 2017 9:30:00 AM

 IP-based communications opened a world of opportunities and also a world of threats. Below are eight major VoIP threats of which you should be aware.

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Topics: VoIP Service Provider, VoIP, voip security

VoIP Performance Metrics You Need to Be Tracking

Posted by Mike Woellert on Jan 25, 2017 9:30:00 AM

How does your VoIP performance measure up? Are your customers having a good experience? Below are key metrics you should track consistently to understand your VoIP system performance.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service

Marketing Takeaways from Hubspot's INBOUND

Posted by Mike Woellert on Jan 11, 2017 9:30:00 AM

About a month and a half ago I had the privilege of attending Hubspot’s marketing conference, INBOUND. Hubspot is a marketing automation software company that’s rocking their industry. Every year they host a conference which I can only describe as one-part learning conference and one-part rock show. Squeezed between the break-out track sessions are keynote presentations designed to inspire and motivate. In the evenings are social hours, headline shows and a dance party.

I’ve been fortunate enough to attend this event three times. Every year I learn more than a few new things. I’ve sifted through my notes and photos to share with you my takeaways from the conference.

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Topics: VoIP Service Provider, VoIP

API 104: SIP and Mobility API Functions

Posted by Mike Woellert on Dec 14, 2016 9:30:00 AM

 In our latest series of blog posts we’ve been discussing APIs and their functionality.  We provided an intro to APIs, basics on number command functionality, and covered voice and messaging functions. In this post we’ll discuss the different API functions associated with SIP and Mobility.

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Topics: SMS Solutions, SMS Service Provider, VoIP Service Provider, VoIP, API, SIP Trunking

Intelligent Call Routing: Work Smarter Not Harder

Posted by Mike Woellert on Sep 14, 2016 9:30:00 AM

The features and benefits of VoIP systems are designed to optimize business processes and to save you and your customers time and money. Intelligent call routing helps businesses manage call volume and route calls to the best destination. Using intelligent call routing, organizations can direct calls based on different business situations in order to provide high quality service while maximizing resources and minimizing costs. Benefits of intelligent call routing include:

  • Maximize business productivity and continuity across departments
  • Improve customer experience and satisfaction
  • Diminish lost revenue due to missed calls
  • Minimize costs with more efficient call routing to available resources
  • Report on real-time metrics

Intelligent call routing is feature rich, including call redirect and transfer options and media choices in addition to routing possibilities. Below we explore some of the features of intelligent call routing.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service

How Private Label UCaaS Helps Gain Customers

Posted by William Balvanz on Sep 12, 2016 9:30:00 AM

According to Wainhouse Research, the UCaaS market is expected to experience continued growth for the next few years at least, with a projected compound growth rate of 24% — much of that growth coming from the mid-sized business segment. This represents a virtual goldmine of opportunity for resellers of a proven UC solution.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service, VoIP Service Carriers, UCaaS

Back to Basics: What is VoIP Origination?

Posted by Mike Woellert on Aug 31, 2016 9:30:00 AM

The VoIP industry is nearly two decades old, but it continues to grow as new players enter the space. Some new entrants, including OTT (Over-the-top) providers, cable companies and managed service providers (MSPs), have a technical background in IT, but come from industries where they know little about the inner workings of telecommunications and VoIP services. For individuals new to voice services, origination and termination are two separate services required for inbound and outbound calling. In a previous post, we explained voice termination. In this post, we’ll explore voice origination.

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Topics: VoIP Service Provider, VoIP, Integrated VoIP Services, VoIP Origination

What Is SIP Trunking and What Can It Do?

Posted by Mike Woellert on Aug 24, 2016 9:15:00 AM

Before communications and calls became viable on the Internet, we had the plain old telephone system (POTS). A trunk, not to be confused with a piece of furniture or luggage, is a telecom term that refers to a line that is capable of managing numerous signals at the same time, connecting major switching centers in a communications system.

Trunking is the process in which a system provides network access to several clients by sharing lines instead of on an individual basis.

With the emergence of the Internet and VoIP, Session Initiation Protocol (SIP) and SIP trunking are now able to provide connection using the existing link between a business and its Internet Service Provider.

So, what are SIP and SIP trunking exactly?

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Topics: VoIP Service Provider, VoIP, VoIP Business Service, Integrated VoIP Services, SIP Trunking

Back to Basics: What is VoIP Termination?

Posted by Mike Woellert on Aug 17, 2016 9:00:00 AM

The VoIP industry is nearly two decades old, but it continues to grow as new players enter the space. Some new entrants, including OTT providers, cable companies and managed service providers (MSPs), have a technical background in IT, but come from industries where they know little about the inner workings of telecommunications and VoIP services. For individuals new to voice services, “voice origination” is when a call is placed and “voice termination” is when a call is received — they are two disparate services. In this post, we’ll answer the question; what is voip termination?.

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Topics: VoIP Service Provider, VoIP, VoIP Termination, Termination

VoIP is Evolving Thanks to a Boost from WebRTC

Posted by Mike Woellert on Jul 13, 2016 9:37:01 AM

Web technologies are always evolving with newer iterations. HTML has evolved with HTML5 to improve video and audio playback, due in part to developers abandoning Flash. SMS continues to evolve with multi-media messaging and the ability to use voice in SMS applications. VoIP is experiencing a resurgence with webRTC.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service, webRTC